Behind the scenes, from first call to finished job

Every job we take follows roughly the same path. Knowing it in advance makes the whole thing easier for everyone.

1. The first conversation

We ask questions. Quite a lot of them. The aim is to understand the job properly before anyone commits to anything.

2. The quote

You get a written breakdown of what we will do and what it costs. It stays valid for thirty days, and it does not change unless the job does.

3. Scheduling

We agree a date that suits you and confirm it in writing. If we are running late on the day, you will hear from us before the appointment time, not after it.

4. The work itself

We turn up when we said we would, keep the area tidy, and tell you if we find anything you should know about.

5. Afterwards

We check you are happy before we leave, and we are still contactable if something comes up later. That last part matters more than most of the rest.